Политика возврата средств

Cancellation policy


Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Olfactorius GmbH, Krampasplatz 2, 14199 Berlin, info @ herbiepillows.com) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods immediately and in any event no later than fourteen days from the day you notify us of the cancellation of this agreement to [Return Address: Olfactorius GmbH c/o odc fulfillment Industriestrasse 6, Rhenus Warehousing Solutions, 99820 Hörselberg-Hainich, Germany] or hand them over. The deadline is deemed to have been met if you dispatch the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if such loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.